Product
Nowills ISP
Internet service provider management, from subscriber to support.
Overview
Nowills ISP is a complete internet service provider platform that connects subscribers, billing, payments, network monitoring and support in one system — giving ISPs, WISPs and fibre operators end-to-end control from sign-up to service.
Designed for internet service providers, community networks, campuses and connected estates, Nowills ISP replaces spreadsheet subscriber lists, manual billing runs and disconnected support inboxes with a single, real-time platform. Sign-ups, activations, invoices, mobile money collections and troubleshooting flow through one system — so operators can grow subscribers, collect revenue faster and prove reliable service.
Nowills ISP scales from a single town network to multi-region fibre and wireless operations, integrates with Nowills ERP for finance and Nowills AI & BI for analytics, and is backed by implementation, training and managed support so the platform keeps delivering long after go-live.
Problems solved
- Subscriber records in spreadsheets
- Manual, error-prone billing runs
- Unpaid bills and revenue leakage
- No visibility of network health
- Slow, reactive customer support
- Field teams disconnected from the office
- Hotspot and voucher sales untracked
Business outcomes
- One subscriber database
- Automated recurring billing
- Mobile money collections
- Live network monitoring and alerts
- Faster support with full history
- Dispatched, tracked field work
- Clean revenue and audit trails
Modules
A complete, modular platform — enable the modules your business needs today and add more as you grow.
Subscriber Management
Register customers, manage plans, activations, suspensions and the full subscriber lifecycle.
Billing & Invoicing
Automated recurring billing, pro-rating, invoices, receipts and payment reminders.
Payments & Collections
Mobile money, card and cash collections with automatic reconciliation and payment links.
Service Plans & Pricing
Define bandwidth, quota and bundle plans with promotions and seasonal pricing.
Hotspot & Vouchers
Sell and manage prepaid hotspot vouchers, PINs and expiry across locations.
Network Monitoring
Live device health, uptime, latency and usage monitoring with threshold alerts.
Bandwidth Management
Shape, cap and prioritise bandwidth per subscriber, plan or site.
RADIUS Integration
Connect standard RADIUS, PPPoE and hotspot authentication to subscriber accounts.
Customer Portal
Self-service sign-up, plan changes, payments, usage history and support requests.
Support & Ticketing
Log, route and track customer issues with SLAs, escalation and full history.
Field Operations
Dispatch technicians and track installs, repairs and site visits from a mobile app.
Inventory & CPE
Track routers, ONTs, cables and spares from procurement to installation.
Fibre Plant Management
Map fibre routes, ducts, poles, splitters and cabinets with fault tracking.
Partner & Reseller Management
Manage agents, resellers and commissions on sales and collections.
Reports & Analytics
Subscriber growth, ARPU, churn, collections and network performance dashboards.
Key features
Subscription plans
Connect
1,600/month
Core subscribers & billing
- Subscriber management
- Automated billing
- Mobile money payments
- Hotspot vouchers
Manage
3,200/month
Network & customer care
- Everything in Connect
- Network monitoring
- Customer portal
- Support ticketing
- Field dispatch
Scale
Custom/year
Enterprise ISP platform
- Everything in Manage
- Bandwidth management
- Reseller management
- ERP & BI integrations
- Dedicated support
Frequently asked questions
Does it support mobile money payments?
Yes — MTN MoMo, Telecel Cash and AirtelTigo Money are supported out of the box.
Can it monitor my network?
Yes, live network monitoring and alerts are included in Manage and above.
Does it work with my existing routers and RADIUS?
Yes — Nowills ISP integrates with standard RADIUS, PPPoE and SNMP equipment.
